3123 Nutrisystem Consumer Reviews and Complaints
We require contact information to ensure our reviewers are real. The scale is still moving in the right direction. Get to Know Us. I tend to make my own meals daily. Customer service refused to help and refused my repeated requests to escalate the issue and finally Nutrisystem decided to dump me.
I emailed three correspondences to FIVE different departments only to receive a notice that they don't reply to emails because they were too busy.
I also included to them pictures of the moldy carrot cake, along with the packaging that states the date is still okay. The oatmeal is so stale it sticks to the side of the package and had to pour hot water in the bag to get the product out. Chocolate covered pretzels are stale. We did call and the rep was very nice and stated that she couldn't do anything except replace our stale food. How many packages were bad? I honestly didn't count how many items I threw awayat their prices ANY wasted product is too many!
Doesn't anyone there want to see a photo of the stale food? Does anyone there care? VERY poor about keeping the customer happy, however, are not timid about selling you the program. Shame on you, Nutrisystem. We are sorry to hear about the spoiled and stale items you received. We will be reviewing your account and reaching out soon.
I am not sure why in today's time of electronics that it takes so long to get the information. We are sorry to hear that it took you so long to receive the information you needed for the program. We will be reaching out shortly. Pleased with the conversation with my counselor. I feel I have a better handle on what I should be doing. I am looking forward to losing the weight I have set my goal for.
Thank you very much for your help. We are happy to hear that you feel like you understand the program better after speaking with one of our counselors. Please let us know if there is anything else we can do to help!
I wrote in with a few complaints about some of the food I received; some broken food, bags not sealed and crushed muffins. Allison was very helpful and courteous and was able to change my mood. Thank you Allison for being pleasant and helpful. Thank you for the kind words! We will be sure to pass this compliment onto Allison. Keep up the excellent work on the program, Chris! I didn't know this when I originally call to cancel my account. Not that I like it, I understand that it was to be paid now.
I was on hold for several minutes and when he finally came back he proceeded to tell me that his supervisor was at lunch and would called me back when she returned, "Oh and by the way here's your confirmation for your cancellation". At that time I received an email from my PayPal account, advising me that I just made a payment to Nutrisystem.
The man had the nerve to charge my account while he had me on hold. I have called every day, each rep has told me what he did was ok. This is so sad, that he could do this behind my back and it be ok. My call is being reviewed now sure it is but, we all know how this is going to end. I will continue to call each day until I get a callback. He knew what he was doing was wrong, why else would he have to sneak and charge me. I want an apology and someone to tell me what he did was wrong! If I were Marie Osmond, I wouldn't want to be known as a spokesperson for a company that has such bad reviews.
BBB alone has 99 bad reviews and I am getting ready to add another. I guess that wasn't necessary to be said. We are sad to hear about the way you were treated when calling. This is NOT okay. After the 3rd call to NutriSystem about a late order, Beth finally came online and made a return customer — yet again — out of me. We are so happy to hear that Beth was able to straighten things out for you. We wish you continued success on and off the program. Rachel was very helpful in helping me to better understand my needs while on the plan and I am very thankful for her professionalism.
So far I am enjoying being on Nutrisystem. All of the food does taste very good. The only negative thing is that when I first order they did not tell me that there was so much chocolate in the turbo box. I specifically requested no chocolate. Maybe training is advisable for people helping people to order food. Thank you very much. We are so happy that Rachel was able to help you get started on the program.
We are sorry that you received so much chocolate after requesting no chocolate. We will be sure to pass this along for coaching. Best wishes as you continue on the program. I have been overcharged. Counselors at Nutrisystem keep telling me the issue has been addressed but I do not receive a refund.
This is very upsetting and seems to me to be a bit fraudulent. Please refund my money! We are sorry to hear the NuMi promotion fell off after placing the order. I have been on the Women's Uniquely Yours Program for 13 months, and have lost over 90 pounds.
The frozen food is amazing, and I was never hungry or felt deprived. The delicious snacks and double chocolate muffins have kept me satisfied and I never felt deprived.
Thank you for the kind words and keep up the awesome work! Canadian turkey bacon egg and cheese muffin missing cheese - Thank you for the response. I did not to think to take a picture of the back with the information.
If this occurs on the next I will. The cheese was missing on two of the sandwiches out of four on this order. I was trying to explain to the last counselor that I spoke to what was happening to me with eating the food and that it was making me sick. This is not in regards to Kim in returns. Kim was helpful and very nice to me. Anyway, the last counselor I spoke to was so rude and talked over me and would not let me finish my sentence. It's really upsetting that I did not write her name down.
It would be the counselor that I spoke to before I spoke to Kim. We are so sorry that you had such a poor experience. We will definitely be looking into this and reaching out soon. I had a question about my food. Chat with your counselor. Very helpful but our chat was interrupted. I need to know how to continue after the first week. I am still confused on how to continue after the first week.
Thank you for reaching out. We will be assigning this to a member of the Consumer Experience team to reach out and assist you. The quality of food was pretty good with several options to choose from. Unfortunately when they were out of stock they substituted other food! Changing your plan such as delivery frequency was very difficult and why I left. Thank you for the feedback. We are sorry that you left for those reason.
We will be reaching out to get further information. Have a good one! Over the last several months, I have tried over and over to resolve an ongoing problem with order fulfillment.
Customer service refused to help and refused my repeated requests to escalate the issue and finally Nutrisystem decided to dump me. Even in my last e-mail communication with Nutrisystem where I yet again outlined the problem, the reply back from Nutrisystem completely ignored the majority of what I wrote.
It looks like if Nutrisystem doesn't say anything about the problem, then it magically doesn't exist somehow. This shows that Nutrisystem has drastically fallen in terms of focusing on customer needs and flat out refuses to deal ethically with the customer. We sincerely apologize for your experience. We certainly do not want a long-time member to feel such a way. We will be investigating this and reaching out soon. I have had a couple questions for your people there and I emailed them for a answer.
First reply was very fast, second was a bit slower but they explained to me the reason why. I have been very satisfied with everything from Nutrisystem!!! Thank you for your patience and understanding. We are happy to hear you got the answers you needed. We wish you the best of luck on the program! This is the 2nd time I've been on the NutriSystem plan. First time was a hit. Lost almost all my weight and kept it off for over a year. Just a little more weight to lose so I ordered again for 2 months.
Kept it because I needed the meals. By Amazon Customer on October 5, The meals are better than I rembered. By Daners on July 17, Was not impressed with the quality or taste of Nutrisystem. By caroline on March 1, One person found this helpful. By nanabeth on May 20, Guide book is easy to follow. By Lisa on September 15, The product was great.
By eastcoast on June 29, I also purchased this Walmart. I debated trying this kit, because we do not eat hardly any processed food. Very, very little and it is totally out of the norm for us to eat foods like this. We don't buy fast food unless we are traveling. I tend to make my own meals daily. However as a female nearing 49, I have not been able to lose any weight even with eating healthy food on my own. About 10 years ago I was able to lose 40 pounds on my own.
The weight has slowly creeped back on and I have not been able to get it off, even with moderate exercise a lot of days. So, out of frustration, I looked to the first plan I've ever tried. In 5 days without cheating, I went down about pounds. Not a huge amount, but enough to see the scale move in the right direction. I bought another kit and am continuing.
I have high blood pressure and was concerned about eating more sodium then I normally do, but I checked my blood pressure and it hasn't seemed to change for the worse. I think the added weight I am carrying is a far worse problem. After reading some reviews, I expected the food to taste horrible. To my surprise, I have enjoyed everything except the chicken Alfredo. I normally do not eat many desserts, so it is nice to have the deserts in this kit. You do need to have your own foods in addition to this plan.
I'm having a small salad at lunch along with vegetables - a mixture of broccoli cauliflower and carrots. I measure them in a measuring cup. The Nutrisystem shakes are also quite good. I'll either have one of those and a medium apple or something like Greek yogurt that is nonfat with blueberries.
I have yet to be hungry and I am eating more than am used to eating. Basically, you eat the nutrisystem breakfast item, a snack of a protein and smart carb before lunch you provide these , then lunch with your sides like I mentioned above, afternoon protein and smart carb, then dinner with your sides and you get a small dessert item. I am extremely pleased. If I continue to lose, I will pick up the full program and customize my entrees. I read on the nutrisystem forums where you can buy a Nutrisystem gift card at a discount online from Costco even without a membership.
According to the forums, if you are not a member they put a four dollar surcharge on it. I stepped on the scales and smiled as I had lost a total of 11 lbs in one month. This earned me a Nutribear. Nutrisystem will award a new bear for every 10 lbs. New eating habits were not my only struggle. To accomplish success, this required me to give up food and wine outings with friends.
I turned down invites as this would lead to binge eating and they would not understand. One day while exercising and listening to music, I began to get emotional and felt alone. I felt like everyone had abandoned me. I was even snubbed by some of my overweight friends and family. Some of the people I work with picked on me. I would just toss it in the trash and carry on with my day. They can be judgmental as well.
Calling someone too skinny can be just as painful as calling someone fat. However, my husband and daughter were my biggest fans on this journey. My husband continued complementing me on how good I look and how proud he is of me. He never complained that we did not go out to eat as much as we used to or that I no longer cooked meals. He pushed me to exercise and eat healthy. It was definitely an emotional rollercoaster at times. At the same time, reading other people's testimonies and reviews of the Nutrisystem diet was encouraging and inspiring, too.
My size twelves were getting too big. Though I was actually enjoying wearing them loose, I knew at this rate I would need some new clothes. Grabbing a few pairs of jeans in a size 10, and one in a size 8 just for fun, I dashed into the dressing room.
They were a little snug but I was still a comfortable ten. However, I did buy a pair of yoga pants to walk in. When I got home, I put on those jeans I had in my closet and took my first ever mirror selfie. I was half way to my goal and I now had the confidence that I would reach it. By week ten, I was still enjoying all the food and health benefits of Nutrisystem. I still had 10lbs to lose to reach my goal but I started getting discouraged. My weight loss had slowed down.
I even gained a pound. Due to financial struggles, I was afraid I would have to cut back on my Nutrisystem food orders. I was averaging a 1 to 2 lbs weight loss and that was a healthy normal. I decided to measure instead of weigh. Then there was still the money issue. There were other saving options out there as well, like a Nutrisystem promo code for existing customers.
By the 3rd month, I had lost even more weight and people were starting to notice. I was getting a lot of compliments.
I bagged up the clothes and donated them to the local Good Will. The weight loss is real to me now. Let me give you some brief Nutrisystem food reviews.
Every month I would log onto my Nutrisystem account. From the menu options, I would pick 28 foods of my choice for each of the four meals which included breakfast, lunch, dinner and dessert.
The choices were easy as I loved almost everything they offer. The plan I chose, which is the Core plan, only includes the shelf foods instead of the frozen varieties. I got to have delicious foods such as doughnuts, pancakes, chocolate muffins, pizza, hamburger, chicken and even cake and brownies. With all the choices, it never gets boring. The meats in the shelf items are conveniently packed in a vacuum sealed wrap but were tender and taste like they are right out of the deli.
With so many varieties, I ate something different each day of the week. It was just perfectly pre-portioned meals to keep me on a healthy track. The food contains no trans fats, and it's low in sodium.
And the carbs it contains are of low glycemic index. This is why Nutrisystem food prevents fatique, reduces your appetite, keeps you fuller and energized for longer. It's safe for diabetics, too. As you will probably read in other Nutrisystem weight loss reviews, the taste is not the only thing great about Nutrisystem foods.
Each meal is individually wrapped with cooking instructions which made it easy to toss in my purse and go to work. Some of the meals are easy enough to eat while in the car. When I hear people talk about that pound cake they made the other night or watching those Tasty videos on Facebook, I am not fazed. I stopped going to buffets and doughnut shops. I do not have the appetite for those places any longer. People have asked me how do I stick to the diet during holidays or when family decides to go out to eat.
But I can say I now have control. I allowed myself to enjoy all the foods that were offered. However, since being on Nutrisystem, I have a pretty good idea on the right foods to stay clear of, and how big of portions I should have.
I even enjoyed some bacon, a piece of cheese cake and a peep. The day after that Easter, I was nervous about stepping on the scales. A few weeks later, I had a birthday and, well, you know how that goes. I ate cake but just a small piece. It was somewhat of a struggle, but again, I have learned to eat small portions. The biggest struggle was everyone trying to get me to eat more. People think that since you lost a few pounds, you can go back to eating the way you used too.
Then there was a trip to the beach. I snacked on lots of fruit and veggies. I felt good about myself. The weight loss slowed down. Sixteen weeks had passed. It had been a fun journey.
My weight loss had slowed down to losing an average on one pound a week. It was better than a gain. I wished to lose more. I called and talked to a Nutrisystem counselor. I was eating every three hours. It seems like a lot of food but the snacks are tiny. Small amounts of healthy foods. My weight loss stalled for a couple weeks.
I was warned this could happen but I was still a little discouraged. I called a Nutrisystem counselor again. They are always so helpful. They suggested I change things up a bit. The also advised me to eat more. I was also advised to make sure I drink enough water. My weight loss took off again and the pounds started dropping again.
Who knew that more is sometimes less? The hardest thing for me to give up when I started Nutrisystem was bacon. I would eat five or six pieces without even thinking about it. I am actually allowed two slices of bacon a day as a power fuel on the Nutrisystem plan but I chose to stay completely away from it. For me to eat bacon would be like giving an alcoholic a sip of wine.
I also missed sitting down to a shared meal with my husband, but that has gotten better as he is fine with just a salad while I enjoy a healthy Nutrisystem pizza.