Ready, set, lose
The oatmeal is so stale it sticks to the side of the package and had to pour hot water in the bag to get the product out. Anything with bread or chicken comes out chewy, gooey, and icy cold in the center. We will be taking a peek at your account and reaching out soon. Adopted our CarbLovers Diet plan, and upped her cardio to five or six workouts a week, plus two or three strength training sessions. We will be reaching out with a resolution soon.
I am very happy with the 30 pounds that I have lost. I love your food and do not want to totally stop my program. I am working with adjusting to everyday food lifestyle. But yet, I do not want to give up my program. I believe this will keep me on track with keeping my weight under control. Thank you for my delays in my order. I tried Nutrisystem and found out I am allergic.
I tried returning the items as they indicated there was a full refund policy, and they told me I couldn't. I called over seven times during the next 30 days and they were not cooperative or helpful at all. I got transferred around many times, and never had any help at all. I ended up moving, and canceled my card. Two months after that they tried charging my credit card and claim they shipped product, which I didn't order.
I never received product because I had moved. Very poor customer service! They try and snag you in and force you to keep buying, even if you don't like the product and even if you are allergic to it! I have told a lot of people about this horrifying experience and they are all appalled and said there are much better programs out there!
We are sorry to hear that you are unable to eat our food and we apologize for the poor service you've received. We will be looking into this and reaching out soon.
I have spoken with Chanta in her role as counselor. I was impressed with the interest and patience she posses. I am now able to form a more comprehensive plan moving forward with my required personal participation with the Nutrisystem to reach my weight loss goal.
I am enthusiastically encouraged with my decision to take on this venture for my future. We are so happy to hear that Chanta was able to help you gain a better understanding of the program! For more information about reviews on ConsumerAffairs.
My NuMi bottle issue was already taken care of. He therefore missed the window to order the bottle in time for the 2nd month shipment. We would like to have it delivered with the order that is coming up for the 3rd month - we get auto delivery, so it is already set up. We are happy to hear that your water bottle issue has been handled but are sad to hear that your husband is still having issues.
We will be assigning this to a member of the Consumer Experience Team who will be reaching out soon. I am very disappointed with the food. Most of it tastes the same to me and actually upsets my stomach. I did not realize I only had two weeks to cancel and much of that was mostly drinks. Then you keep trying different food thinking something will be edible.
I know there is plenty of fine print in contracts that should be read. I do not recall being verbally told about these conditions. This was a lesson that left a very bad taste in my mouth. We are sorry that the foods upset your stomach and that you were unaware of the auto-delivery nature of the program. Not clear when I ordered that it would be on automatic order. Food is not good, not good instructions, dinners were bland. Too many entrees with spicy tomato sauce and cheese, dinners are bland.
Shakes made me sick. Emails were only to sell more. Thank you for writing this review. We are sad to hear the foods were not to your liking and that the deliveries would be automatic. We will be looking into your account and reaching out soon. This is a follow-up to the review I posted on September 5. Soon after I posted my first review, a rep from Nutrisystem contacted me via email. The email was courteous, professional, and apologetic for the experience I had.
The rep went on to offer replacement of the damaged food items I had received and encouraged me to give their company another try. In light of this swift response and their sincere desire to ensure that I was happy with their product and service, I am revising my review.
I accepted a ready-made menu that containing some items that I did not enjoy. In the future, I will make a point to select food items that I now know to be more to my liking than others. I am very pleased and heartened by Nutrisystem's timely reply and concern for my purchase. They deserve a second chance. I ordered my month's supply of diet food from Nutrisystem with high hopes. When the food shipment arrived, most of the frozen breakfast items were broken into small bits; when I opened the packages, the bits fell out.
Then I tried the frozen lunches. Since I take these to work, the only heating option is microwave. Anything with bread or chicken comes out chewy, gooey, and icy cold in the center. It actually made me gag and lose my appetite, which wasn't the diet plan I expected. I am very careful when reading agreements, and for this item to be overlooked was no easy feat. Fineprint at the end will do that to you.
To add insult to injury, the obnoxious customer service person on the phone refused to accept my cancellation until she badgered me with questions and hard sell tactics in a desperate attempt to keep me buying their awful food. Overall, this was a horrible experience. I will never use or recommend Nutrisystem again. We are so sorry to hear about your poor experience with the delivery of your foods, the food itself, and the representative you dealt with.
We will be taking a peek at your account and reaching out soon. Was not satisfied with the taste of most of the foods, had to throw it away and buy something else, and most of the desserts had an ok flavor, And a lot of meals with cheese. I was not happy with that. My first order included items I didn't order and one that I'm allergic to its ingredients. I was told by one person the items were probably substitutions and when ready they would be replaced.
When I called the customer service lady was very rude, basically stated I was lying and wouldn't allow me to speak to a supervisor. I'm very disappointed with the service I receive so I will take my business to a place that has better customer service.
Went thru a few months of products. Following it closely and exercised Sent email to customer support and I was told to think of it as not wasted but I received nutritional food with fiber Now I know why it only got one star.
Weight loss system worksstale product and no one to answer to except counselors with no control. I emailed three correspondences to FIVE different departments only to receive a notice that they don't reply to emails because they were too busy. I also included to them pictures of the moldy carrot cake, along with the packaging that states the date is still okay. The oatmeal is so stale it sticks to the side of the package and had to pour hot water in the bag to get the product out.
Chocolate covered pretzels are stale. We did call and the rep was very nice and stated that she couldn't do anything except replace our stale food. How many packages were bad? I honestly didn't count how many items I threw awayat their prices ANY wasted product is too many! Doesn't anyone there want to see a photo of the stale food? Does anyone there care? VERY poor about keeping the customer happy, however, are not timid about selling you the program. Shame on you, Nutrisystem. We are sorry to hear about the spoiled and stale items you received.
We will be reviewing your account and reaching out soon. I am not sure why in today's time of electronics that it takes so long to get the information. We are sorry to hear that it took you so long to receive the information you needed for the program. We will be reaching out shortly. Pleased with the conversation with my counselor. I feel I have a better handle on what I should be doing.
I am looking forward to losing the weight I have set my goal for. Thank you very much for your help. We are happy to hear that you feel like you understand the program better after speaking with one of our counselors. Please let us know if there is anything else we can do to help! I wrote in with a few complaints about some of the food I received; some broken food, bags not sealed and crushed muffins.
Allison was very helpful and courteous and was able to change my mood. Thank you Allison for being pleasant and helpful. Thank you for the kind words! We will be sure to pass this compliment onto Allison. Keep up the excellent work on the program, Chris! I didn't know this when I originally call to cancel my account. Not that I like it, I understand that it was to be paid now. I was on hold for several minutes and when he finally came back he proceeded to tell me that his supervisor was at lunch and would called me back when she returned, "Oh and by the way here's your confirmation for your cancellation".
At that time I received an email from my PayPal account, advising me that I just made a payment to Nutrisystem. The man had the nerve to charge my account while he had me on hold. The breakfast and snacks are wonderful. The shakes are good. Found a problem with the lunches and dinners. Mostly you loose weight because the food for these meals is not very good.
Had to throw out a few because one taste or two and I couldn't eat them. Do know the pizza is good but must order separately from meal kit. I wound up ordering individual foods from Nutrisystem direct and from Walmart. Peggers, February 19, A lot of snack bars and cerials just not for me.
This was advertised as 21 Meals. A snack is not a meal. It is deceptive and dishonest to imply you are getting 21 meals.
It should have been advertised as 14 meals and 7 snacks. Yes, in the fine print it spells is out, but it is still wrong. Started a weight-loss blog and posted photos in a bikini every week to track her progress, upped her exercise, and adopted our CarbLovers Diet plan.
Falls Church, Virginia Now: Joined Weight Watchers and started biking. Cut calories and started exercising, rewarding herself along the way with a new handbag or workout gear for reaching mini targets, like walking 15 minutes each day. Started walking and then running!
Signed up for a Lisa has since walked a full marathon! Cut back on calories. Ashli switched to ordering kids' meals at the fast-food restaurants she loves and ate only a serving of her favorite snacks, so she could still enjoy her favorite foods.
She also started exercising, and ran a 5K for the first time. Started exercising and using Nutrisystem to help her eat at regular meal times. Julia lost 38 pounds right off the bat, and then upped her exercise routine, finishing her first marathon 93 pounds lighter. After gaining 70 pounds as a result of kicking her smoking habit, Heather adhered to a simple plan. She could eat whatever she wanted as long as she stayed around 2, calories a day.
She cut that to 1, calories a day, started cycling, and lost 75 pounds! Started going to boot camp five mornings a week, and was motivated to stick with it thanks to the camaraderie.
She also kept a food journal, swapping chips for veggies along the way, and dropped pounds in just under a year. Briarwood, New York Now: Starting cooking healthy meals and using a scale and food journal to track everything she ate. Carmen also started walking, and two months later she was logging 10, steps a day.
Inspired by watching the Ironman World Championship on TV Kim started exercising, working up to minutes, five days a week. She ate small meals five times a day and eventually shed 60 lbs. Then, along with her husband, she scaled 19, feet of Mt. Kilimanjaro, something she said she never could have done if she hadn't lost the weight.
Tried new routines at the gym like spinning, weight lifting, yoga, and cycling, and learned how to make healthier choices at restaurants. After a series of illnesses, Katherine's weight shot up by 20 pounds, but she picked up walking and running and even ran her first 5K! After struggling to lose the baby weight after her second pregnancy, Alisha started following the Nutrisystem eating plan and joined a gym.
Today she takes spinning classes and runs with her husband and says she feels stronger than ever! New York City Now: Adopted our CarbLovers Diet plan, and upped her cardio to five or six workouts a week, plus two or three strength training sessions.
Ashley bought a cheap treadmill and worked out at home until she felt comfortable enough to join a gym. She cut back on fast food and ate small meals throughout the day. She also kept a blog to track her weight loss. Now she's less than half her size!